Usability

Definition

(see ISO 9241-210:2010 first and newest version ISO 9241-210 (2019))

Usability is defined as the extent to which a system, product or service can be used by specific users to achieve specific objectives with effectiveness, efficiency and satisfaction in a specific context of use.

Benefits of using

(see mosaico)

Benefits for the user

Facilitates and improves navigation: users can access the information in an intuitive way, performing their necessary tasks more quickly.
Reduces the occurrence of errors: reduces the number of errors during use and enhances productivity.
Increases trust and security in the service: reduces the number of users leaving the experience and promotes in-use satisfaction.
It clarifies the content: simplifies interaction with interfaces and improves readability and understanding of information.

Benefits for those who plan and develop

Reduces production time and cost: allows confirmation that the service is working properly and that the basic functionalities are easily accessible.
It foresees errors: allows the detection and resolution of failures in the user journey from the early stages of prototype design.
Improves navigation design: with user feedback, steps can be removed or added to the navigation process, making it easier and faster to complete a given task.
Testing possible hypotheses: the involvement of users from the beginning of the design process allows the collection of impartial and valuable information on the use of the service.

Institutional framework

Rules for the digital provision of public services
It sets rules for the provision of digital public services, considers assisted digital services as a necessary complement to the provision of support and sets out how public services should be centralised in JEPs.

See “NOMOS No 4727/2020” for “Digital Governance – Electronic Communications and other provisions”

Good practices

It will be taken from the Mosaic.

Tools

It will be taken from the Mosaic.