Interoperability
Definition
(see Public Services Interoperability Framework, p. 10)
Following the direction of the EIF, interoperability means the ability of organisations to interact towards mutually beneficial objectives relating to the exchange of information and knowledge between those organisations through the business processes they support, using their information and communication systems to exchange data with each other.
Benefits of using
(see mosaico)
- It accelerates procedural efficiency in administrative functions that require the sharing and transmission of manual information between different entities and organisations.
- Improves transparency in the use of personal data in an ethical and lawful manner.
- It increases citizens' trust by providing more efficient and faster services.
- It reduces information silos and increases the ability to reuse data in Public Administration.
- It standardises how digital public services are delivered to different entities and organisations, facilitating user access.
- Contributes to easy data collection.
- It reduces dependence on external suppliers, facilitating the transition to more technologically advanced or lower-cost solutions.
- Reduces the cost of developing individual solutions for each entity.
- It allows the development of a greater number of shared services between the Public Administration (and private entities).
Institutional framework
Good practices
See 77 requirements of the Public Services Interoperability Framework.
Tools
See Public Services Interoperability Framework, p. 37.
English