{"id":1081,"date":"2024-11-11T09:39:29","date_gmt":"2024-11-11T09:39:29","guid":{"rendered":"https:\/\/dev-greekmosaico.pantheonsite.io\/?page_id=1081"},"modified":"2024-11-19T11:02:40","modified_gmt":"2024-11-19T11:02:40","slug":"define-strategy","status":"publish","type":"page","link":"https:\/\/opengovai4d.ellak.gr\/en\/define-strategy\/","title":{"rendered":"Stage 1"},"content":{"rendered":"
\n
\n
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Stage 1<\/strong><\/p>\n\n\n\n

Defining a strategy<\/strong><\/p>\n<\/div>\n\n\n\n

Define project conditions, set the team and get everyone involved<\/p>\n<\/div>\n\n\n\n

\n

Table of Contents<\/strong><\/p>\n\n\n\n

Golden Rules<\/a><\/p>\n\n\n\n

What are the actions<\/a><\/p>\n\n\n\n

Useful material<\/a><\/p>\n\n\n\n

How to assess completeness<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n
\n

Stage 1<\/strong><\/p>\n\n\n\n

Defining a strategy<\/strong><\/p>\n<\/div>\n\n\n\n

Define project conditions, set the team and get everyone involved<\/p>\n<\/div>\n\n\n\n

\n

Table of Contents<\/strong><\/p>\n\n\n\n

Golden Rules<\/a><\/p>\n\n\n\n

What are the actions<\/a><\/p>\n\n\n\n

Useful material<\/a><\/p>\n\n\n\n

How to assess completeness<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n
\n

Golden Rules<\/mark><\/strong><\/p>\n\n\n\n

To successfully define the strategy for the deployment of digital public services, the following rules and principles must be respected:<\/p>\n<\/div>\n\n\n\n

\n
\n

01. <\/strong>Information on the need to develop digital services must be clear<\/p>\n<\/div>\n\n\n\n

\n

02. <\/strong>Define the objective for which this digital service will be developed.<\/p>\n<\/div>\n\n\n\n

\n

03. <\/strong>Based on the objective, the individual steps need to be defined.<\/p>\n<\/div>\n\n\n\n

\n

04. <\/strong>Stakeholders involved in the implementation process need to be identified and identified.<\/p>\n<\/div>\n\n\n\n

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05. <\/strong>Appropriate staff from the organisations should be selected to form the respective project team.<\/p>\n<\/div>\n\n\n\n

\n

06. <\/strong>Interoperability points between operators, their systems or their procedures need to be defined.<\/p>\n<\/div>\n\n\n\n

\n

07. <\/strong>Users need to be involved and user paths configured.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

What are the actions<\/mark>;<\/strong><\/p>\n\n\n

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t1. Identifying the needs of society<\/strong><\/span><\/div>

Meetings with all stakeholders (e.g. citizens, relevant public bodies) identify social needs (e.g. difficulty for working parents to find nannies for their children).<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t2. Review of the existing portfolio of services<\/strong><\/span><\/div>

Check whether the entity\u2019s existing portfolio of analogue and digital services can meet the above needs.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t3. \u00a0Setting strategic objectives<\/strong><\/span><\/div>

Specific strategic objectives are set (e.g. improving the daily lives of working parents through the provision of digital public services).\u00a0<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t4. Conceptual conceptualisation of the service<\/strong><\/span><\/div>

The basic idea of the service is formulated, i.e. what it will be (e.g. a new or modified digital service, a digitalised analogue service), what it will offer (e.g. a service to help working parents find available nannies in their neighbourhood) and what its main features will be (e.g. name, content, users, delivery channels, required infrastructure).<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t5. Consultation on the service<\/strong><\/span><\/div>

All parties involved (e.g. political leadership, public bodies) assess the proposed digital service and jointly decide whether to design and develop it.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t6. Creating a strategic plan<\/strong><\/span><\/div>

Clarify the specific initiatives that need to be taken in order to achieve the strategic objectives (e.g. setting up a working group, reusing building blocks and using interoperability to conclude the online agreement between the parents and the nanny)<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t7. Legislation of a service<\/strong><\/span><\/div>

All initiatives established by law (e.g. submission of a bill to Parliament, adoption of the Law, adoption of a relevant Ministerial Decision) are undertaken in order for the digital public service to be legislated.<\/p><\/div><\/div><\/div><\/div>\n<\/div>\n\n\n\n

\n

Useful material<\/strong><\/mark><\/p>\n\n\n\n

Each public body has unique priorities, and we provide useful resources from international frameworks and best practices to help teams develop their strategy.<\/p>\n\n\n\n

\n
\n
\n

The \u201cMosaico\u201d of Portugal<\/strong><\/p>\n\n\n\n

Stages: \u201cAlign:, \u201cResearch\u201d, \u201cCocreate\u201d<\/p>\n\n\n\n

\n

Mosaico.go.pt<\/p>\n<\/div>\n<\/a><\/div>\n\n\n\n

\n

The ITIL v3 framework<\/strong><\/p>\n\n\n\n

Phase: \u201cService Strategy\u201d<\/p>\n\n\n\n

\n

itil.org.uk<\/p>\n<\/div>\n<\/a>\n\n\n

\n

Freshworks.com<\/p>\n<\/div>\n<\/a><\/div>\n\n\n\n

\n

The YaSM Framework<\/strong><\/strong><\/p>\n\n\n\n

Phase: \u201cSet the strategic direction\u201d<\/p>\n\n\n\n

\n

yasm.com<\/p>\n<\/div>\n<\/a><\/div>\n<\/div>\n\n\n\n

\n
\n

France's beta.gouv.fr program<\/strong><\/p>\n\n\n\n

Stages: 1. Journ\u00e9e de formation and 2. Investigation<\/p>\n\n\n\n

\n

beta.gouv.fr<\/p>\n<\/div>\n<\/a><\/div>\n\n\n\n

\n

The FItSM framework<\/strong><\/p>\n\n\n\n

Proposed activities related to: Service Portfolio Management (SPM), Customer Relationship Management (CRM), Supplier Relationship Management (SUPPM), Service Level Management (SLM)<\/p>\n\n\n\n

\n

fitsm.eu<\/p>\n<\/div>\n<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

How can we assess that we have taken all the actions required for the define strategy<\/mark> the digital service?<\/strong><\/p>\n\n\n\n

You can use the following evaluation questions:<\/p>\n\n\n

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t1.1 The need for digitization<\/strong><\/span><\/div>

E1.1.1 Do we know exactly what the problem is to be solved?
E1.1.2 Do we know exactly what need the digitalisation of the public service serves?
E1.1.3 Has the project vision for the digitalisation of the service been defined?<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t1.2. Strategic targeting<\/strong><\/span><\/div>

E1.2.1 Are the strategic priorities related to the service to be digitalised known?
E1.2.1\u00a0<\/strong>Is the goal clear from the point of view of stakeholders?<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t1.3. Institutional framework<\/strong><\/span><\/div>

E1.3.1\u00a0<\/strong>Are the relevant Government Gazettes and the corresponding legal framework available?
E1.3.2 Have the supporting documents to be submitted by the citizen\/business been defined?
E1.3.3 Have the supporting documents to be searched through the use of web services of the Interoperability Centre of the Secretariat-General for Financial Services been defined?<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t1.4 Stakeholders<\/strong><\/span><\/div>

E1.4.1 Do we know the key stakeholders in the project (end-users & other stakeholders)?
E1.4.2 Are the necessary data available? Do we know which Department\/Directorate of the Ministry or body holds them?
E1.4.3 Are we aware of the methods and tools that can be used to collect the necessary data?
E1.4.4\u00a0<\/strong>Are we aware of the possible third-party systems involved?
E1.4.5 Has the working group been set up, with participants from all the services\/bodies involved?<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t1.5 Involvement of users \/ user journeys<\/strong><\/span><\/div>

E1.5.1 Do we know what the main user groups are?
E1.5.2 Are we aware of the digital skills of each group of users of the service?
E1.5.3 Are we aware of the needs and problems of the users of the service?
E1.5.4 Is it possible to communicate with end-users?
E1.5.5 Have user journeys been recorded for the process?
E1.5.6 Has the service been co-configured with the involvement of end-users?
E1.5.7 Do we know all the touchpoints, digital systems and non-digital channels with which users interact?<\/p><\/div><\/div><\/div><\/div>\n<\/div>\n\n\n\n

\n
\n

<<\/p>\n\n\n\n

Stages<\/p>\n<\/div>\n<\/a>\n\n\n

\n

Stage 2: Service design<\/strong><\/p>\n<\/div>\n<\/a><\/div>\n<\/div>\n\n\n\n

\n
\n
\n

Golden Rules<\/mark><\/strong><\/p>\n\n\n\n

To successfully define the strategy for the deployment of digital public services, the following rules and principles must be respected:<\/p>\n<\/div>\n\n\n\n

\n
\n

01. <\/strong>Information on the need to develop digital services must be clear<\/p>\n<\/div>\n\n\n\n

\n

02. <\/strong>Define the objective for which this digital service will be developed.<\/p>\n<\/div>\n\n\n\n

\n

03. <\/strong>Based on the objective, the individual steps need to be defined.<\/p>\n<\/div>\n\n\n\n

\n

04. <\/strong>Stakeholders involved in the implementation process need to be identified and identified.<\/p>\n<\/div>\n\n\n\n

\n

05. <\/strong>Appropriate staff from the organisations should be selected to form the respective project team.<\/p>\n<\/div>\n\n\n\n

\n

06. <\/strong>Interoperability points between operators, their systems or their procedures need to be defined.<\/p>\n<\/div>\n\n\n\n

\n

07. <\/strong>Users need to be involved and user paths configured.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

What are the actions<\/mark>;<\/strong><\/p>\n\n\n

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t1. Identifying the needs of society<\/strong><\/span><\/div>

Meetings with all stakeholders (e.g. citizens, relevant public bodies) identify social needs (e.g. difficulty for working parents to find nannies for their children).<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t2. Review of the existing portfolio of services<\/strong><\/span><\/div>

Check whether the entity\u2019s existing portfolio of analogue and digital services can meet the above needs.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t3. \u00a0Setting strategic objectives<\/strong><\/span><\/div>

Specific strategic objectives are set (e.g. improving the daily lives of working parents through the provision of digital public services).\u00a0<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t4. Conceptual conceptualisation of the service<\/strong><\/span><\/div>

The basic idea of the service is formulated, i.e. what it will be (e.g. a new or modified digital service, a digitalised analogue service), what it will offer (e.g. a service to help working parents find available nannies in their neighbourhood) and what its main features will be (e.g. name, content, users, delivery channels, required infrastructure).<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t5. Consultation on the service<\/strong><\/span><\/div>

All parties involved (e.g. political leadership, public bodies) assess the proposed digital service and jointly decide whether to design and develop it.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t6. Creating a strategic plan<\/strong><\/span><\/div>

Clarify the specific initiatives that need to be taken in order to achieve the strategic objectives (e.g. setting up a working group, reusing building blocks and using interoperability to conclude the online agreement between the parents and the nanny)<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t7. Legislation of a service<\/strong><\/span><\/div>

All initiatives established by law (e.g. submission of a bill to Parliament, adoption of the Law, adoption of a relevant Ministerial Decision) are undertaken in order for the digital public service to be legislated.<\/p><\/div><\/div><\/div><\/div>\n<\/div>\n\n\n\n

\n

Useful material<\/strong><\/mark><\/p>\n\n\n\n

Each public body has unique priorities, and we provide useful resources from international frameworks and best practices to help teams develop their strategy.<\/p>\n\n\n\n

\n
\n
\n

The \u201cMosaico\u201d of Portugal<\/strong><\/p>\n\n\n\n

Stages: \u201cAlign:, \u201cResearch\u201d, \u201cCocreate\u201d<\/p>\n\n\n\n

\n

Mosaico.go.pt<\/p>\n<\/div>\n<\/a><\/div>\n\n\n\n

\n

The ITIL v3 framework<\/strong><\/p>\n\n\n\n

Phase: \u201cService Strategy\u201d<\/p>\n\n\n\n

\n

itil.org.uk<\/p>\n<\/div>\n<\/a>\n\n\n

\n

Freshworks.com<\/p>\n<\/div>\n<\/a><\/div>\n\n\n\n

\n

The YaSM Framework<\/strong><\/strong><\/p>\n\n\n\n

Phase: \u201cSet the strategic direction\u201d<\/p>\n\n\n\n

\n

yasm.com<\/p>\n<\/div>\n<\/a><\/div>\n<\/div>\n\n\n\n

\n
\n

France's beta.gouv.fr program<\/strong><\/p>\n\n\n\n

Stages:
1. Journ\u00e9e de formation and 2. Investigation<\/p>\n\n\n\n

\n

beta.gouv.fr<\/p>\n<\/div>\n<\/a><\/div>\n\n\n\n

\n

The FItSM framework<\/strong><\/p>\n\n\n\n

Proposed activities
related to:
Service Portfolio Management (SPM),
Customer Relationship Management (CRM),
Supplier Relationship Management (SUPPM),
Service Level Management (SLM)<\/p>\n\n\n\n

\n

fitsm.eu<\/p>\n<\/div>\n<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

How can we assess that we have taken all the actions required for the define strategy<\/mark> the digital service?<\/strong><\/p>\n\n\n\n

You can use the following evaluation questions:<\/p>\n\n\n

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t1.1 The need for digitization<\/strong><\/span><\/div>

E1.1.1 Do we know exactly what the problem is to be solved?
E1.1.2 Do we know exactly what need the digitalisation of the public service serves?
E1.1.3 Has the project vision for the digitalisation of the service been defined?<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t1.2. Strategic targeting<\/strong><\/span><\/div>

E1.2.1 Are the strategic priorities related to the service to be digitalised known?
E1.2.1\u00a0<\/strong>Is the goal clear from the point of view of stakeholders?<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t1.3. Institutional framework<\/strong><\/span><\/div>

E1.3.1\u00a0<\/strong>Are the relevant Government Gazettes and the corresponding legal framework available?
E1.3.2 Have the supporting documents to be submitted by the citizen\/business been defined?
E1.3.3 Have the supporting documents to be searched through the use of web services of the Interoperability Centre of the Secretariat-General for Financial Services been defined?<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t1.4 Stakeholders<\/strong><\/span><\/div>

E1.4.1 Do we know the key stakeholders in the project (end-users & other stakeholders)?
E1.4.2 Are the necessary data available? Do we know which Department\/Directorate of the Ministry or body holds them?
E1.4.3 Are we aware of the methods and tools that can be used to collect the necessary data?
E1.4.4\u00a0<\/strong>Are we aware of the possible third-party systems involved?
E1.4.5 Has the working group been set up, with participants from all the services\/bodies involved?<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t1.5 Involvement of users \/ user journeys<\/strong><\/span><\/div>

E1.5.1 Do we know what the main user groups are?
E1.5.2 Are we aware of the digital skills of each group of users of the service?
E1.5.3 Are we aware of the needs and problems of the users of the service?
E1.5.4 Is it possible to communicate with end-users?
E1.5.5 Have user journeys been recorded for the process?
E1.5.6 Has the service been co-configured with the involvement of end-users?
E1.5.7 Do we know all the touchpoints, digital systems and non-digital channels with which users interact?<\/p><\/div><\/div><\/div><\/div>\n<\/div>\n\n\n\n

\n
\n

<<\/p>\n\n\n\n

Stages<\/p>\n<\/div>\n<\/a>\n\n\n

\n

Stage 2: Service design<\/strong><\/p>\n<\/div>\n<\/a><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

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